Complaints and support matters
Conrab Opto offers an easy and effective way of handling complaints matters for more satisfied customers. The matter is forwarded to the right person in the organisation depending on the type of complaint and if no action is taken within a given timeframe, the matter is escalated.
- Cheaper and simpler administration
- Gather all communication on a case in one place
- Automatic monitoring – no cases are overlooked or excessively delayed
- Archives
- Reports and statistics – invaluable information for improvements
- Link to customer agreements and customer invoices for optimum overview
- Authority management
- System messages
