Complaint Handling
Full control. Shorter lead times. Fewer missed actions.
Are you paying too much to manage your supplier invoices?
No more searching. No more forgotten tasks.
Whether it’s supplier errors, internal discrepancies, or customer complaints—everything is collected and managed in a single system. You get a clear overview, know who’s doing what, and can take immediate action when something goes wrong.
Here's what you get with Conrab
Quick overview and clear division of responsibilities
All complaints are centralized and searchable. View status, the person in charge, and the action plan immediately.
Standardized workflows that reduce lead times
The system ensures that every case follows a clear set of steps. Nothing falls through the cracks.
Automatic notifications and smart follow-up
Reminders are sent automatically. You don't have to chase down responses; actions are initiated immediately.
Full traceability and secure documentation
Every step is logged—perfect for quality control, internal auditing, and certification.
Measurable improvement
Track by type, cause, person responsible, or supplier. Identify patterns. Reduce errors.
Convenient for finance, procurement, and quality
Conrab Optos's complaint management module is designed for teams that want to work smarter—not waste time on manual follow-ups or unnecessary hassle.
Seamless integration that saves time and provides control
Easily integrates with invoices, delivery notes, and purchases
Measure the impact and improve your process over time
Customized access – everyone sees only what they need
Perfect for those who
Handles complaints manually using Excel, email, or binders
Looking to reduce lead times and improve traceability
Works with ISO or other quality certifications
Want to provide customers and colleagues with faster feedback
Need a solution that can be integrated and customized
Ready to take the next step?
With Conrab Opto, you get a simple way to streamline your complaint handling process—without having to overhaul everything. You’ll save time, reduce errors, and improve both the customer experience and the work environment.
We’d be happy to show you how you can cut processing times in half and achieve full traceability.
Frequently Asked Questions About Digital Complaint Management
Digital complaint management means that all complaints are handled in a single system where you can track, document, and resolve issues without relying on email threads or spreadsheets. This gives you a better overview, faster processes, and full traceability.
You can manage complaints related to suppliers, customers, or internal issues all within the same workflow.
The system also supports tracking by supplier, person in charge, cause, and type of complaint.
Conrab Opto automates workflows with clear steps, reminders, and defined responsibilities. This reduces the risk of tasks getting stuck, forgotten, or left unfinished.
Yes. You can easily generate reports based on criteria such as cause, supplier, person responsible, or time period. Perfect for quality assurance, continuous improvement, and certification (e.g., ISO 9001).
Yes. The system logs every action and change with a timestamp. You get a complete history that is easy to track during internal audits, external audits, or certification processes.
Absolutely. You can link complaints to purchases, delivery notes, and invoices. This makes it easier to view the entire supply chain and manage related documents in one place.
It’s quick and easy—the system is cloud-based and simple to implement. Most companies are up and running within a few days. You don’t need to burden your IT department.
Built for your business.
Tailored to your processes.
Conrabs' case management system adapts to your workflows—whether you're handling 5 or 50 different types of cases.
- Save time – connect all your systems through a single partner
- Efficient processing with electronic document management
- Local support, global reach
- The market's most satisfied customers
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