Efficient and automated case management system

Optimize your business with a smart case management system

Conrab Opto offers a powerful and flexible case management system that centralizes and automates the management of cases - from registration to closure. By digitizing and automating workflows, you reduce manual processes, ensure quality and create a more efficient and smooth workday.

What is case management and why is it needed?

Case management is about managing incoming business processes that require follow-up. With a case management system, cases are automatically recorded, categorized, and assigned to the right person or department, ensuring fast and efficient handling.

Tailor-made and scalable solution

Our case management system can be customized for a variety of uses, from customer support and deviation management to contract management and quality work. Automation with logic functions eliminates time thieves, while giving you full control and overview of all cases in real time.

With Conrab Opto, you get a secure, efficient and future-proof solution for case management - contact us today for a demo!

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How electronic case management works:

Import

Registration

Account

Attestation

Transfer

Monitoring

Streamlining with automation

Does your business suffer from time-consuming administration and repetitive tasks? A case management system gathers all necessary information in one place, increasing efficiency and reducing the need for manual work. Our platform is equipped with pre-filled fields, flexible checklists and customizable workflows. In addition, our automated alert systems ensure that no cases are stalled or important information is missing. Invest in automation and let your employees focus on what really adds value to your business.

Real-time overview with digitalization

Our case management system adapts digitalization to your company's unique needs. It gives you a real-time overview of your processes and is available wherever you are. Get the flexibility and control you need to effectively navigate your business.

Customized integration for optimal efficiency

Our case management system offers customized integrations to streamline your business. The system adapts to your unique needs, integrating seamlessly with different applications and ensuring that all critical information is handled correctly and meets compliance and GDPR requirements. Experience simplicity and efficiency with customized solutions.

What is a case management system?

A case management system structures everything from everyday tasks to complex projects within your business, making it easy for everyone to understand their roles and responsibilities. Clarifying digital workflows optimizes efficiency and ensures that every task contributes to the success of the business. Let our system handle the standardization and automation of critical processes, so you can focus on what really makes a difference.

Why a case management system?

Our case management system is designed to streamline and standardize work processes within your company, making it easy for every employee, regardless of their role, to act correctly and efficiently. The system guides your employees through the workflow, clarifying responsibilities and timelines, ensuring that nothing falls through the cracks. Without this system, you risk missing important follow-up points and opportunities for improvement, which can negatively affect efficiency and the bottom line.

Benefits of efficient case management

Handles cases in all formats

Automatic interpretation and categorization at overall and detailed level

Automatic matching of cases to the right department or person responsible

Automatic registration, prioritization and approval

Advanced workflow management capabilities

Automatic reminders and escalations when needed

Detailed reports and statistics for better insight

System notifications and monitoring to ensure nothing is missed

Case ratings and detailed case cards for monitoring and evaluation

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Frequently asked questions about

electronic case management

What does case management mean?

Case management involves the process of receiving, handling, reviewing and resolving different types of requests and issues that a company or organization receives from its customers or internal departments. It includes steps such as registration, categorization, assignment to the right department or person, follow-up and final resolution of the case.

How can digitization of case management improve efficiency?

By digitizing the case management process, companies can automate many of the time-consuming manual tasks. This includes faster registration of cases, automated assignment to the right department or person, and more efficient follow-up and resolution processes, leading to faster response times and improved customer relations.

What are the benefits of using an electronic case management system?

An electronic case management system improves accuracy, reduces the risk of errors and saves time. It also helps keep better track of case flows, improves reporting and data analysis, and strengthens your company's relationships with customers and internal departments by ensuring consistent and timely resolutions.

Is electronic case management secure?

Yes, modern electronic case management systems use advanced security measures to protect sensitive information. This includes data encryption and security protocols that protect against unauthorized access and data loss.

Can small businesses also benefit from electronic case management?

Absolutely, businesses of all sizes can benefit from electronic case management. For small businesses, it can be particularly beneficial as it reduces the administrative burden and allows for a greater focus on the core business instead of time-consuming manual tasks.