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Handling complaints

Receive complaints by phone, email or website and we will pick them up and make sure they are sent to the right person or group. We also offer reminder, escalation, attestation and business system integration features.

With automatic complaint management, you get control over your company's complaints. It's easy to manage and easy to monitor. The result is faster handling to turn a negative complaint into a positive customer experience, showing that you are in control.

Conrab Opto offers an efficient way to handle complaints. You decide what is a complaint or case. It can be a complaint you receive from a customer, a complaint you make against a supplier, internal or external support or any other type of case.

I'm interested

Registration

  • The complaint can be entered manually if someone calls in.
  • The complaint can be registered automatically via e-mail.
  • The complaint can be registered automatically via the website.
  • Validation of information can be done against the business system, such as customer registers, item registers or other information in the business system.
  • When registering, you can choose whether a message should be sent to the person who submitted the complaint.

Archiving

  • The complaint is saved in the archive.
  • An infinite number of annexes can be attached to a complaint.

Examination, certification and approval

  • A created complaint can be sent to different people in the organisation depending on what has been registered.
  • An attestation flow can be built automatically, based on what has been registered.
  • It is possible to accept or reject a complaint.

Monitoring

  • There is a possibility to monitor all pending complaints.
  • Reports can be created on, for example, complaints per article group or other and automatically sent to those responsible.
  • If a complaint is not handled, it may be automatically escalated.
  • The complaint is automatically linked to other documents and cases in Conrab Opto, such as a contract or an invoice.

In a nutshell

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Fast handling
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Cheaper and easier administration
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Gather all communication about a case in one place
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Automatic monitoring — no cases are forgotten or take too long to handle
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Archiving
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Reports and statistics — invaluable information for improvement
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Link to customer contracts and customer invoices for maximum visibility
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Access control
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System messages

Want to know more? We'll be happy to tell you how we can optimise your document and case management.

To the signup form